Shipping and Delivery Policy

1. Delivery area and pickup

Oven Justice offers pickup from our Chembur bakery and local delivery to serviceable addresses in Mumbai. Delivery availability depends on the location, product, order size, and the delivery capacity for the requested day.

Pickup is from Shop no. 1B, Vishwa Shakti CHSL Vishwa Sangam, Pestom Sagar Rd Number 4, Satyalaxmi Society, Chembur West, Pestom Sagar Colony, Ghatkopar East, Mumbai, Maharashtra 400089. Please wait for confirmation that your order is ready before travelling to collect it.

2. Order lead time and delivery window

The available or expected pickup/delivery date and window will be shown during ordering or communicated before the order is confirmed. Because products are made fresh in small batches, advance ordering may be required and same-day fulfilment is not guaranteed.

If no date or window is shown, contact us before payment. After confirmation, we will use reasonable efforts to prepare or deliver the order within the agreed window. The window is an estimate unless we expressly confirm otherwise.

3. Delivery charges

Any delivery charge will be shown at checkout or communicated before payment. The amount may depend on distance, serviceability, order size, timing, and the delivery partner. Pickup does not carry a delivery fee.

4. Address and recipient responsibility

We are not responsible for delay, spoilage, or failed delivery caused by an incorrect or incomplete address, unavailable recipient, denied building access, or an unanswered phone. Re-delivery, where possible, may require an additional charge.

• Provide a complete and accurate address, landmark, phone number, access instructions, and recipient name.
• Keep the phone available during the delivery window and ensure that someone can receive the order.
• Check the order promptly on receipt and follow any storage or serving guidance supplied with it.

5. Delays and unavailable service

Traffic, weather, vehicle issues, building restrictions, public events, third-party delivery problems, and other circumstances may affect timing. We will try to contact you if we become aware of a material delay.

If we cannot fulfil or deliver an accepted order, we may offer another time, pickup, a suitable replacement with your agreement, or a refund for the affected order.

6. Handover and risk

Delivery is complete when the order is handed to you, the named recipient, building reception/security, or another person at the address who appears authorised to receive it. Pickup is complete when the order is handed over at the bakery.

Please refrigerate, store, and consume products as instructed. Oven Justice cannot be responsible for quality issues caused by improper storage or handling after handover.

7. Missing, incorrect, or damaged orders

Contact us as soon as possible on the day of delivery or pickup if an order is missing, materially damaged, or incorrect. Include your name, order or payment reference, a description of the issue, and clear photographs where relevant.

We will review the issue and may offer a replacement, store credit, partial refund, or full refund depending on the circumstances and product affected.

8. Delivery contact

For serviceability, timing, or delivery issues, contact contact@ovenjustice.food or WhatsApp +91 9829939934. For directions, visit our Contact page.