Cancellation and Refund Policy

1. No returns or exchanges

Oven Justice products are fresh, edible, and perishable. For food-safety and quality reasons, we do not accept product returns or exchanges after pickup or delivery.

2. Customer cancellations

Cancellation requests are considered case by case. Contact us immediately if you need to cancel. A cancellation is not guaranteed, especially after ingredients have been allocated, preparation or baking has started, or a custom order has been scheduled.

Depending on the stage of preparation and costs already incurred, we may decline the cancellation, approve a partial refund, offer store credit, or approve a full refund. Custom, personalised, bulk, and advance-prepared orders may not be cancellable once confirmed.

3. Refund review

Refunds are not automatic and are assessed fairly on the facts of each order. A refund, replacement, or store credit may be considered where:

• Oven Justice cancels an accepted order or cannot supply the paid item.
• A paid order is not delivered after the delivery details and circumstances are verified.
• The item supplied is materially different from the confirmed order, materially damaged before handover, or reasonably unfit for consumption when received.
• A duplicate or incorrect payment is verified.

4. Issues generally not eligible

• A change of mind, personal taste preference, or dislike of an accurately supplied product.
• Incorrect product, quantity, date, phone number, or address entered or confirmed by the customer.
• A missed pickup, unavailable recipient, failed access, or unresponsive phone during the confirmed window.
• Damage, melting, drying, spoilage, or other quality changes caused by handling or storage after handover.
• Minor handmade variations in appearance, shape, decoration, size, crumb, or colour that do not materially affect the product.

5. How to request help

Contact us as soon as possible, preferably on the same day as pickup or delivery. Send your name, phone number, order or payment reference, the item affected, a clear description, and photographs or video where relevant.

Email contact@ovenjustice.food or message WhatsApp +91 9829939934. We may ask follow-up questions so we can verify the issue with the kitchen, delivery partner, or payment record.

6. Approved refund timing

If a refund is approved, we aim to initiate it to the original payment method within 5-7 business days after approval. Refunds cannot be sent to a different card, account, or payment method.

After initiation, the bank, card network, UPI provider, or Razorpay may take additional time to credit the amount. This timing is outside our direct control. We will provide an available refund reference on request.

7. Cancellation by Oven Justice

We may cancel an order because of unavailable ingredients, production constraints, serviceability, safety concerns, incorrect pricing, suspected fraud, or circumstances outside our reasonable control. If we cancel an order and cannot offer an accepted alternative, the amount paid for the cancelled item or order will be refunded.